Website Terms and Conditions

Introduction

This website, https://loyalaid.com.au is owned and operated by Loyal Aid Australia.

If you have any questions, or require further information, please contact us at contact@loyalaid.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Loyal Aid Australia cares about making sure we both agree  that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website.

All services advertised on this website are offered in compliance with Australian Consumer Law and under the framework of the NDIS (National Disability Insurance Scheme) and the NDIS Quality and Safeguards Commission.

General Disclaimer

On this website you will find information about our services and you can contact us for the purpose of engaging with us to use those services for yourself or someone you are referring. You can also engage with use to enquire about working to assist in the delivery of our services if you are suitably qualified.

Our Rights and Responsibilities

We attempt to ensure that all the information provided on the website is kept updated and accurate.

The generalised information for NDIS plans and suitability provided is not a substitute for specialist advice tailored to your personal circumstances.

If you are applying to work with us, we make no guarantee that the work involved is suitable for you, but we will supply as much information as we can for you to assess suitability after your application.

Visitor consumer rights

Australian Consumer Law gives visitors rights if something is wrong with equipment or supporting services, even when equipment passes its manufacturer’s or supplier’s warranty period. Find out more: Consumers’ rights & obligations | ACCC

Visitor Responsibilities

We expect you to consider if our services are right for you or the person you are referring. You need to consider the current NDIS plan for you or the participant you are referring, and if it will cover the services provided.

If you are applying for work, you need to consider if you are capable of this work from all perspectives when applying.

Downloads

Where and when we provide downloads for your benefit, we are not responsible for viruses or other damage that may occur as a result of downloading material from this site.

External Links

Where we provide external links for your benefit, we remain not responsible for the information and updated security of those sites. We endeavour to make sure all links we provide are updated and relevant.

Intellectual Property

Except where specifically stated website users should assume that rights to the images on this website belong to Loyal Aid Australia. If you wish to use any images please request permission by emailing contact@loyalaid.com.au

Subject to appropriate acknowledgement, images will be made freely available for non commercial use.

If you believe there is any image or content which infringes your copyright then we apologise. Please let us know and any infringement will be rectified.

Copyright

All information provided on this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of Loyal Aid Australia. 

If you feel you have not been heard, or feel you need to escalate your complaint further, the following Agencies can be contacted:

NDIS Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged National Relay Service, ask for 1800 035 544.

NSW Ombudsman Office Email: nswombo@ombo.nsw.gov.au Phone: (02) 9286 1000 or 1800 451 524 Regional/charges may apply on mobile phones Translating and Interpreter Service (TIS) 131 450.

If you are deaf, have a hearing impairment or speech impairment, contact them through the National Relay Service: Speak and Listen users phone 1300 555 727 then ask for (02) 9286 1000 NRS Internet relay users connect then ask for (02) 9286 1000

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