Our Support Services

Make an obligation free appointment today and explore the right support and services for you.

WHY CHOOSE US?

The Loyal Aid Australia team share a deep knowledge and passion for the disability industry.

We provide:

  • Free consultation
  • Tailored support to meet your individual support needs
  • Valuable, fully accredited and registered NDIS support services
  • High quality team of Support Coordinators and Support Workers
  • You are in control of your NDIS plan
  • Secured client management systems and tools

Some of the common disabilities we specialise in  are: 

  • Intellectual disability
  • Psychosocial disability
  • Acquired brain injury
  • Autism spectrum disorder
  • Physical disability
  • Vision impairment
  • Deaf or hard of hearing

We operate from Auburn, NSW and provide services to the Inner West, North West, South West, Outer West and Southern Sydney.

Our NDIS services

                    We are registered to provide following services and supports for the NDIS participants

Support Connection

Support Coordination & Psychosocial recovery coaching (NEW)

Helping you get the best out of your NDIS plan

Participate in your Community

Assistance with Community Participation

For example, a support worker to assist
you to participate in social and
community activities.

Household tasks

Assistance with Household Tasks

We help you with essential cleaning and light maintenance tasks around the home to allow you to maintain your home environment

Translation

Interpretation and Translation

For participants with a preferred language other than English (culturally and linguistically diverse (CALD) backgrounds)

Don’t have an NDIS support plan yet?

You can contact the NDIS (National Disability Insurance Agency) on 1800 800 110 to make an appointment with a Local Area Coordinator (LAC) to help you apply.

You can choose Loyal Aid Australia to coordinate your NDIS support once your eligibility for NDIS is confirmed, and you have developed a plan that includes support coordination.

We’ll tune into your needs and help you get the best out of your NDIS support plan.

We are well equipped to assist you with your NDIS support needs since we have over 15 years of experience and relevant qualifications in Disability, Mental Health and Business Management.

Still not sure where to start?

We are a registered provider for Support Coordination (0106 Assist-Life Stage, Transition)

How we can help with Connection and Coordination of your NDIS plan 

Our Support Coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support Coordinators will ensure service agreements and service bookings are completed.

They will help build your ability to exercise choice and control, to coordinate supports and access your local community. They can also assist you in planning ahead to prepare for your plan review.

Connecting you to Support

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We assist you to connect with informal, community and funded supports enabling you to get the most out of your NDIS plan and achieve your goals.

You may have chosen your NDIS plan to be self managed, appointed to a plan manager, or overseen by the NDIA (National Disability Insurance Agency).

Alternatively, you may have combined these 3 approaches according to your needs and capabilities.

We will discuss how these options apply to you, ways we can coordinate that and what services we can offer

Psychosocial recovery coaching

Read More (NEW)

We are a registered NDIS Provider for 0106 Assist-Life Stage, Transition

  • A new support item called the Psychosocial Recovery Coaching (recovery coach) is now available for participants of the National Disability Insurance Scheme (NDIS).
    • What Loyal Aid Australia recovery coaches offer to participants? A participant with funding for a recovery coach in their plan will have the option of selecting a recovery coach with either lived experience or with learned knowledge of psychosocial disability and mental health.
    • Psychosocial Recovery coaches are different from support co-ordinators in that they bring specialist knowledge and skills in psychosocial recovery, mental health and service navigation within the mental health system. Given support co-ordination is an element of the recovery coach role, the NDIA will generally not be funding both in a participant’s plan.
    • Psychosocial recovery coaching supports will be delivered by providers in Registration Group 106 (Assistance in coordinating or managing life stages, transition and supports). Loyal Aid Australia is in Registration Group 106 (Assistance in coordinating or managing life stages, transition and supports).
    • How Loyal Aid Australia Recovery coaches support participants with Psychosocial Disability? Our recovery coaches will support participants to take more control of their lives and to better manage the complex challenges of day-to-day living. Our Recovery Coaches meet the required tertiary qualifications (in peer work or mental health (minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health) or equivalent training; and/or a minimum two years of experience in mental health-related work).
    • We work collaboratively with our participants, their families, carers and supports to design, plan, implement and adjust a recovery plan.We collaborate with the broader service system and will assist with the coordination of NDIS and other supports.
    • We're here to help and can be reached at 1300 163 188 or contact@loyalaid.com.au

Choosing the Right Supports for You

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Knowing the types of supports that may be applicable for your situation can be overwhelming at first, and we can help guide you towards those that are most likely to suit your situation. 

We always give you options and you are able to choose your preferred supports. 

Translation and Interpretation (CALD)

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Registered NDIS Provider for 0121 Interpret/Translate

We respect that all cultures have their own beliefs, values and accepted ways they interact.

We would like to extend our NDIS registered services to support and deliver person centred NDIS experiences to people with disabilities from culturally and linguistically diverse (CALD) communities.

For all our services we focus on clear communication and work to make sure your unique needs are understood, regardless of your preferred language.

We are a member of TIS national and can arrange interpreter by phone or in person as required.

Interpreting services are delivered by TIS National on behalf of Loyal Aid Australia. TIS National contract more than 3,000 certified interpreters across Australia, in more than 160 languages.

TIS National can provide immediate phone interpreting, pre-booked phone interpreting and on-site interpreting.

Our Client ID is C011750

Please ask us if we can assist with helping you to connect further in this way.

Coordinating Your Support

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Coordinating can be a big job and we’re here to help you do that, while working in with your current approach.

Our expert Support Coordination team can work with you to make the most of your plan by assisting you to achieve your plan goals, help connect you with the right service providers and provide assistance with preparing for your plan review by visiting you at home or at a place convenient to you to. 

We’re here to make life easier so we’ll work in with your preferences.

Decision making, daily planning and budget

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We help you choose a plan that remains flexible, so you can make the best use of your NDIS budget.

Accommodation and Tenancy

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Accommodation and Tenancy are important aspects of life management that can really impinge on your time if not handled in a timely manner.

We can help connect you with futher support, help you identify your housing goals, navigate the housing market and investigate housing solutions.

Free Advice

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Our obligation-free services for NDIS Participants include:

  • We will organise over the phone or face to face interpretation service for you if required (Free)
  • We will come to you for free (we can meet you at a place that is more convenient for you)
  • We will help you understand your support options better (Free)
  • We will help you nevigate through your NDIS plan.
  • Note: If you’re not already with the NDIS (National Disability Insurance Scheme) and living with a disability, we can guide you through the NDIS Access process free of charge.

Life Transition Planning including Mentoring and Peer Support

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Life is about change, and we know that your personal situation is constantly evolving. We help you to make adjustments to your plan and provide mentoring and support, adjusting to life’s challenges as we go. 

Allied Health

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The Support Coordination team at Loyal Aid Australia can assist with connecting you to NDIS registered allied healthcare services.

 These services include:

  • Psychology
  • Physiotherapy
  • Chiropractic
  • Speech Pathology
  • Podiatry
  • Nursing
  • Occupational therapy
  • Social work
  • Osteopathy
  • Aboriginal and Torres Strait Islander health services
  • Accredited exercise physiology

Planning Your Skill Development

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We love to see people learning more about how they can develop skills and participate in a number of ways. 

This is an important part of life to incorporate into your plan, and we can discuss this with you.

 We are a registered provider for 0125 – Participate Community

How we can help you engage with your community

Translation and Interpretation (CALD)

Read More

Registered NDIS Provider for 0121 Interpret/Translate

We respect that all cultures have their own beliefs, values and accepted ways they interact.

We would like to extend our NDIS registered services to support and deliver person centred NDIS experiences to people with disabilities from culturally and linguistically diverse (CALD) communities.

For all our services we focus on clear communication and work to make sure your unique needs are understood, regardless of your preferred language.

We are a member of TIS national and can arrange interpreter by phone or in person as required.

Interpreting services are delivered by TIS National on behalf of Loyal Aid Australia. TIS National contract more than 3,000 certified interpreters across Australia, in more than 160 languages.

TIS National can provide immediate phone interpreting, pre-booked phone interpreting and on-site interpreting.

Our Client ID is C011750

Please ask us if we can assist with helping you to connect further in this way.

Community organisations, charities, sporting clubs or other groups

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We’re passionate in helping you to participate fully in your community. Whether you are already a member or wish to expand your horizons, we’re behind you and support your visions.

Personal Development Courses

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Lifelong learning is at the core of full participation, and we love to help you develop your passions. Helping you to find and attend the right courses so you can shine.

Volunteer Placements and Work Experience

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We’re here to help you take full advantage of opportunities that come your way, and to help you fully engage and participate in volunteer placements or Work experience.

Social Groups and Joining Clubs

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We love to see you getting out into your community and joining the clubs and social groups that really appeal to you. We will work to bring down any barriers and assist you in moving forward to both contributing and getting the most out of these activities. 

Holidays and Visiting Places of Local Interest

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We help to work out plans and arrange appropriate transport for holidays and local visits. 

Seeing a Movie or Concert

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If you would like to see a movie or concert, we have carers who can assist you to make sure you are able to have better experiences in your outings. 

Attending Community Events

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Being part of a community often involves attending community events… or sometimes arranging them yourself! We’re here to assist your endeavours and interests, and help you make the most out of being a member of your community.

Establishing a Social and Community-Based Routine

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Being able to attend regular meetings or get-togethers can be challenging for all of us, but creating routines and regular meet-ups that suit you can be so rewarding. We can assist you with travel arrangements, contacts and what you need to be there. 

Personal / Grocery Shopping service

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Whether you need assistance of for your personal and grocery shopping or want to have it done for you, we can help you plan, organise and get your shopping done.

Why is community participation important?

We are a registered provider for 0120 – Household Tasks

How we can help with your individual Household Tasks

Translation and Interpretation (CALD)

Read More

Registered NDIS Provider for 0121 Interpret/Translate

We respect that all cultures have their own beliefs, values and accepted ways they interact.

We would like to extend our NDIS registered services to support and deliver person centred NDIS experiences to people with disabilities from culturally and linguistically diverse (CALD) communities.

For all our services we focus on clear communication and work to make sure your unique needs are understood, regardless of your preferred language.

We are a member of TIS national and can arrange interpreter by phone or in person as required.

Interpreting services are delivered by TIS National on behalf of Loyal Aid Australia. TIS National contract more than 3,000 certified interpreters across Australia, in more than 160 languages.

TIS National can provide immediate phone interpreting, pre-booked phone interpreting and on-site interpreting.

Our Client ID is C011750

Please ask us if we can assist with helping you to connect further in this way.

Changing Linen (In-Home)

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If your NDIS plan includes this, we can provide regular in-home laundry service that includes changing and washing of linen as required.

Laundry & Hanging out Washing (In-Home)

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We help with regular essential tasks around the home, if you are unable to do them and it has been approved in your NDIS plan, we can complete the entire cleaning process for you or just complete tasks that you are unable to do yourself.

General Cleaning

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We help you maintain your independence by assisting you through your daily tasks. 

We like to help our clients around the home in a way that suits each individual. We can match up the right support workers who can come at convenient times to help you with general cleaning if this has been approved in your NDIS plan.

Our friendly support workers can assist with your domestic activities while working with you to build your skills so you can live with greater independence. They can complete the entire cleaning process for you or just complete tasks that you are unable to do yourself.

Meal Preparation

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We work to make sure you are matched to a worker who can help you with all aspects of meal preparation, serving and any other assistance your require around meals. 

We remain sensitive to each individual’s requirements. 

Changing Light Globes

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An occasional task that is always unexpected but can be concerning if not tended to promptly. We can help make sure you’re not left in the dark.

De-Cluttering

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An occasional clear-out can do wonders to help making life easier. We have support workers who can assist you with this, and help streamline your life a little more!

Large-scale Spring Cleaning

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Sometimes we need a bigger Spring-clean and this is a job that is often put on the back burner. We can assist you in establishing easier general cleaning tasks by starting out again with a big clean. This service includes NDIS Yard maintenance servicesNDIS, Gardening maintenance services, window cleaning and more.

Checking and Changing Smoke Detectors

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This is a vital task that is important to get done regularly, and we’re here to help you establish a routine with these items, so they don’t have to be weighing on your mind. 

Ask us more if you need assistance.

 

We are a registered provider for 0121 Interpret/Translate 

Translation and Interpretation Services

Translation and Interpretation

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Bridging the gap for Australians who prefer a language other than English through our registered NDIS Provider for 0121 Interpret/Translate services. We can connect you to provide workers and interpreters to assist.

It is our priority to make sure you are able to be heard and understood. This is especially important in helping you get out in the community, understanding your options, and making the best of your life.

For all our services we focus on clear communication and work to make sure your unique needs are understood, regardless of your preferred language.

We are a member of TIS national and can arrange interpreter by phone or in person as required.

Interpreting services are delivered by TIS National on behalf of Loyal Aid Australia. TIS National contract more than 3,000 certified interpreters across Australia, in more than 160 languages.

TIS National can provide immediate phone interpreting, pre-booked phone interpreting and on-site interpreting.

Our Client ID is C011750

 

Phone Translations

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Because we are registered with TIS National, you will be able to make full use of their translating services as required.

You will still need to make an appointment with us to arrange a time that suits each person. 

Finding the right Support Workers

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We love to see people learning more about how they can develop skills and participate in a number of ways. We can help match Support Workers who are sensitive to your cultural and ethnic values and know your language. 

This is an important part of life to incorporate into your plan, and we can discuss this with you.

CALD Communities

Read More

We respect that all cultures have their own beliefs, values and accepted ways they interact. We would like to extend our NDIS registered services to support and deliver person centred NDIS experiences to people with disabilities from culturally and linguistically diverse (CALD) communities.

Our obligation-free services for people form culturally and linguistically diverse (CALD) communities with NDIS plans include:

  • We will organise over the phone or face to face interpretation service for you if required (Free)
  • We will come to you for free (we can meet you at a place that is more convenient for you)
  • We will help you understand your support options better (Free)
  • Note: If you’re not already with the NDIS (National Disability Insurance Scheme), we can guide you through the NDIS Access process (Free) Contact us

Translators for in-person appointments and Consultations

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We can help you to organise a translator in person for times when you just need assistance for your NDIS plan review and review of your existing NDIS support.

Getting Started is Easy

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Work Together

3.

Activate your NDIS plan

4.

Live your life the way you want!

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