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Email

contact@loyalaid.com.au

Phone

(02) 8970 5534

1300 16 31 88

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We pride ourselves on delivering strong customer service and are always looking for new ways to improve. We would appreciate if you could share some feedback with us on your experiences.

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If you feel you have not been heard, or feel you need to escalate your complaint further, the following Agencies

can be contacted:

NDIS Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged National Relay Service, ask

for 1800 035 544.

NSW Ombudsman Office Email: nswombo@ombo.nsw.gov.au Phone: (02) 9286 1000 or

1800 451 524 Regional/charges may apply on mobile

phones Translating and Interpreter Service (TIS) 131 450.

If you are deaf, have a hearing impairment or speech impairment, contact them through the National Relay Service: Speak and Listen users phone 1300 555 727

then ask for (02) 9286 1000 NRS Internet relay users

connect then ask for (02) 9286 1000

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